Refund & Return Policy
1. General Returns
Due to the perishable nature of grocery products, most food items cannot be returned once purchased.
We accept returns only if the product is:
Damaged
Defective
Incorrectly supplied
Past the expiration date at the time of sale
2. Timeframe for Returns
Returns and refund requests must be made within:
24 hours for perishable products (e.g., dairy, produce, meat)
7 days for non-perishable packaged goods (e.g., dry foods, snacks), only if unopened and unused
After the allowed timeframe, refunds or exchanges will not be issued.
3. Proof of Purchase
To process a refund or exchange, customers must present:
Original receipt OR
Order number (for online purchases)
No proof of purchase may result in a store credit only (at store’s discretion).
4. Condition of Products
Opened food items cannot be returned unless there is a quality issue.
Products must be returned in their original packaging.
We do not accept returns of any item that appears tampered with.
5. Refund Methods
Refunds will be issued using the original method of payment:
Card payments → refunded back to the card
Cash purchases → refunded in cash
Online payments → refunded to the original digital account
Refund processing may take 3–7 business days.
6. Online or Delivery Orders
Missing or incorrect items must be reported within 2 hours of delivery.
Images of the issue may be required to process the claim.
Refunds or replacements will be issued based on verification.
7. Exchanges
Exchanges are allowed if:
The item is defective or incorrect
It’s within the allowed return timeframe
The customer requests the exchange instead of a refund
Exchanges are subject to product availability.
8. Store Credits
If the original payment method cannot be refunded (e.g., lost cash receipt), we may offer a store credit valid for 30 days.
Contact Us
For questions or to request a return:
📍 Visit our store counter
📞 Call: 9440034976
📧 Email: info@pabbam.com